WE UPDATED OUR PRIVACY POLICY EFFECTIVE MAY 11, 2018.
This Online Privacy Policy ("Privacy Policy") explains how we handle Personal Data provided to us as described in this Privacy Policy, including through websites, mobile sites, mobile applications, and other digital services and products controlled by Phenomenex, Inc. ("Phenomenex") that link to this Privacy Policy (collectively, "Phenomenex Sites"). Phenomenex is the data controller for the processing of Personal Data under applicable law.
This Privacy Policy does not apply to Phenomenex Sites that do not link to this Privacy Policy or to third-party websites linked from Phenomenex Sites.
SUMMARY
This summary section provides a brief overview of our Privacy Policy. Please read the full Privacy Policy below for more detailed information.
Information We Collect
Phenomenex collects the following types of information through the Phenomenex Sites:How We Use Your Information
Phenomenex uses the information we collect for the following purposes:
Under European data protection laws, Phenomenex must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on for which of the specific purposes described above Phenomenex is processing your Personal Data:
Processing operations may include the recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you may be stored for five years following the most recent interaction we have had with you, after which point it will be archived only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.
Information we Share
Phenomenex does not sell or disclose your Personal Data to third parties without your consent, except:
In the event Phenomenex decides to reorganize or divest our business through sale, merger, or acquisition, Phenomenex may share Personal Data about you with actual or prospective purchasers. We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this notice.
You can find all related affiliates here.
Your Privacy Choices
You have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, email us at dataprivacy@Phenomenex.com. You may also send a letter to the following address:
Phenomenex, Inc.
Attn: Legal Department
411 Madrid Avenue
Torrance, California 90501
The local Data Protection Authority is responsible for making sure that privacy law is followed in your country. For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a compliant, contact: your country's Data Protection Authority.
Security
Phenomenex maintains controls to protect and secure Personal Data, but when you share Personal Data online there is always some risk that an unauthorized third party could gain access to your information.
Accessing Our Sites Globally
By using this site, you understand that your Personal Data will be collected, stored, and processed in the United States and in any country to which we may transfer your information in the course of our business operations. Phenomenex may transmit Personal Data about you to related affiliates worldwide. These affiliates may in turn transmit Personal Data about you to other related affiliates. Some affiliates may be in countries that do not ensure an adequate level of data protection. Nevertheless, all related affiliates are required to treat Personal Data in a manner consistent with this notice. To obtain additional information regarding the safeguards we have in place for cross-border transfers of Personal Data, please contact us using the information provided in the "Your Privacy Choices" section.
Changes to Our Privacy Policy
Check this Privacy Policy regularly, as we may change or update portions of this Privacy Policy from time to time, subject to any applicable consent requirements. Any changes will be promptly posted to this page and accompanied by a new effective date at the top of this page.
FULL PHENOMENEX PRIVACY POLICY
Effective May 11, 2018
This Privacy Policy explains how we handle the Personal Data provided to us as described in this Privacy Policy, including through websites, mobile sites, mobile applications, and other digital services and products controlled by Phenomenex, Inc., 411 Madrid Avenue, Torrance, CA 90501 USA, that link to this Privacy Policy (collectively, "Phenomenex Sites"). Phenomenex is the data controller for the processing of Personal Data under applicable law. This Privacy Policy does not apply to Phenomenex Sites that do not link to this Privacy Policy or to third-party Web sites to which Phenomenex Sites may link.
Types of Information We Collect Online
The types of Personal Data that we may collect while you use the Phenomenex Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the Phenomenex Sites.
For purposes of this Privacy Policy, "Personal Data" means information that identifies you or that could reasonably be used to identify you. Examples of Personal Data include name, address, telephone number, and email address.
Information You Provide
You do not have to register for a service or program to receive much of the information available through Phenomenex Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.
Personal Data You Provide When Visiting Phenomenex Sites
Phenomenex collects Personal Data that you provide on Phenomenex Sites, for example, when purchasing a product, to receive marketing products and information, contact Phenomenex customer service, or respond to Phenomenex questionnaires or surveys. This could include:Personal Data You Share During Other Interactions with Phenomenex
You may contact Phenomenex to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from Phenomenex, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request.
Information That May Be Collected Automatically
When you use the Phenomenex Sites, we also may collect certain usage and device information automatically as described below.
IP Address
We may record the Internet Protocol ("IP") address of your computer or other electronic device when you visit the Phenomenex Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about Phenomenex Sites and to customize content.
Cookies and Other Tracking Technologies
We also collect information about your use of Phenomenex Sites through tracking technologies such as cookies and web beacons. A "cookie" is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A "Web beacon" is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of "clickstream" data that shows your previous activities on Phenomenex Sites.
We utilize Google Display Advertising (such as Retargeting with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting) to (1) show you our ads on other websites based on your prior visits to Phenomenex Sites, and (2) better understand our ad impressions and use of ad services. In connection with the Google Analytics Demographics and Interest Reporting service, we may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to understand and improve our marketing campaigns and Site content.
Some of our online advertising takes place through Google Display Advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google, may use third-party cookies (such as the DoubleClick cookie) – and in some cases first-party cookies (such as the Google Analytics cookie) – to inform, optimize and serve ads across the Internet, based on a user's past visits to Phenomenex Sites. We also may show you ads from some of our affiliated companies when you visit Phenomenex Sites.
You can opt out of Google Ads by visiting http://www.google.com/ads/preferences. If you do not want your data used by Google Analytics, you can install the Google Analytics opt-out browser add-on at the Google Analytics opt-out page.
Similarly, we have LinkedIn tracking script running which serves advertisements based on activity on the Phenomenex sites.
We may work with new technologies in future that require cookies or web beacons to provide their services. As we work with new technologies, their descriptions will be updated in the Privacy Policy. This Phenomenex Site is not designed to respond to "do not track" signals received from browsers.
To learn more about cookies and other tracking technologies, including how to disable them, please visit http://www.allaboutcookies.org. Please note that some cookies are essential to the functioning of our Sites and deleting or disabling them will reduce the site's functionality.
Mobile Tracking
Some Phenomenex Sites are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the Phenomenex Sites, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control ("MAC") address, international mobile equipment identity ("IMEI"), the version of your mobile operating system, the platform used to access or download the Phenomenex Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the Phenomenex Sites.
Information Collected from Other Sources
We may combine information about you from a visit to one Phenomenex Site with information about you from visits to other Phenomenex Sites. We may also combine information about you that is collected through the Phenomenex Sites with information that we have collected offline, as well as with information provided to us by third parties.
How We Use Your Information
We use your Personal Data to provide you the product and services you request, communicate with you, improve your experience on the Phenomenex Sites, generally improve our products and services and for other internal business purposes. These uses may also include the recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you may be stored for five years following the most recent interaction we have had with you, after which point it will be archived only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.
Providing Product and Services You Request
If you choose to purchase a product or receive our services, we use the Personal Data that you provide through Phenomenex Sites to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request and offer an optimal customer experience.
Marketing
You may also receive marketing information from Phenomenex and related affiliates, such as offers regarding Phenomenex related products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Data to send you marketing information.
Customized User Experiences
The Personal Data that you provide may be used to create customized offers, information, or services tailored to your interests and preferences. Also, we may use your IP address and the data that we obtain automatically through the use of cookies or similar tracking technologies to make our Phenomenex Sites easier to use and navigate as well as to personalize the content provided on Phenomenex Sites by anticipating the information and services that may be of interest to you.
Business and Product Improvement
In order to discover new facts that could help Phenomenex better understand customer needs and help improve, develop, and evaluate product, services, materials, and programs. Phenomenex analyzes the information that you have provided. For these purposes Phenomenex does not use information that can directly identify you.
Site Analytics and Improvement
We may use the information that you provide and the information we collect automatically about your use of the Phenomenex Sites to monitor user traffic patterns and preferences for site improvement, analytics and optimization.
Legal Basis for Processing
Under European data protection laws, Phenomenex must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on for which of the specific purposes described above Phenomenex is processing your Personal Data:
Information We Share
We only share your Personal Data with third parties as described below. We do not sell or rent Personal Data to third parties for their own marketing purposes.
Third-Party Advertising and Online Behavioral Advertising
You may be provided with online advertisements of Phenomenex products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to Phenomenex or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:
Affiliates, Vendors and Suppliers
We have relationships with channel partners, suppliers and affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to Phenomenex. We will not authorize these parties to use your Personal Data for any purpose that is not related to Phenomenex and its related affiliates business operation. We may also share your personal Data with affiliates to offer and provide information about related products and services. We do not share Personal Data from countries that require consent, unless consent has been obtain in advance to sharing with related affiliates. We require them to handle your Personal Data collected in accordance with this Privacy Policy.
You can find all related affiliates here.
Co-branded Sites
We may partner with other companies to provide you with content or services on a joint or "co-branded" basis. At a cobranded site, you will see both the Phenomenex logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.
Product Reports
If you contact Phenomenex regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the designated government regulatory authority, as required of us by law.
Legal Rights and Obligations
In certain limited circumstances, Phenomenex may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Phenomenex Sites. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others' property.
Change in Organization
In the event Phenomenex decides to reorganize or divest our business through sale, merger, or acquisition, Phenomenex may share Personal Data about you with actual or prospective purchasers. We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this notice.
Children Privacy
Phenomenex does not knowingly collect or use any Personal Data directly from children on Phenomenex Sites (Phenomenex defines as "children" as minors younger than 18). We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
Your Privacy Choices
You have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, or to opt-out of particular programs, please contact our Privacy Office by emailing us at dataprivacy@Phenomenex.com. You may also send a letter to the following address:
Phenomenex, Inc.
Attn: Privacy
411 Madrid Avenue
Torrance, CA 90501
The local Data Protection Authority is responsible for making sure that privacy law is followed in your country. For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a compliant, contact your country's Data Protection Authority.
In all communications to Phenomenex, please include your email address, the Web site address, mobile application, and/or the specific Phenomenex product to which you provided Personal Data (e.g., Phenomenex.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Data and are contacting us by email, please put "Deletion Request" or "Amendment/Correction Request" in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.
Data Security
Phenomenex maintains reasonable technical, administrative and physical controls to secure any Personal Data collected through the Phenomenex Sites. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your financial-related information. Phenomenex cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to Phenomenex Sites, you must weigh both the benefits and the risks.
Third Party Sites and Social Media Plug-ins
This Privacy Policy does not apply to Phenomenex Sites that do not link to this Privacy Policy, or to third-party Web sites to which Phenomenex Sites may link. Phenomenex Sites may use social media plug-ins (e.g., the Facebook "Like" button, "Share to Twitter" button) to enable you to easily share information with others. When you visit Phenomenex Sites, the operator of the social plug-in can place a cookie on your computer or other electronic device that enables that operator to recognize individuals who have previously visited our Site. If you are logged into the social media Web site (e.g., Facebook, Twitter) while browsing on our Phenomenex Site, the social media plug-in allows that social media Web site to receive information that you have visited our Phenomenex Site. The social media plug-in also allows the social media Web site to share information about your activities on our Phenomenex Site with other users of their social media Web site. These sharing settings are managed by the social media Web site and governed by its privacy policy.
Accessing Our Sites Globally
This site is owned and operated by Phenomenex in the United States, but the information you provide will be accessible to our affiliates, vendors, and suppliers in other countries in accordance with this policy. Furthermore, if you are visiting this site from a country other than the United States, your communication with us will necessarily result in the transfer of information across international borders. The level of legal protection for Personal Data is not the same in all countries; however, we will take the security measures described in this Privacy Policy in an effort to keep your information secure. By using this site, you understand that your Personal Data will be stored and processed in the United States and in any country to which we may transfer your information in the course of our business operations.
Notice to California Residents
Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of Personal Data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us at dataprivacy@Phenomenex.com.
Changes to Our Privacy Policy
We will only use Personal Data in the manner described in this Privacy Policy in effect when the information was collected from you or as authorized by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Policy at any time. Any changes to this Privacy Policy will be reflected on this page with a new effective date. Phenomenex encourages you to review this Privacy Policy regularly for any changes. Any Personal Data collected upon your continued use of Phenomenex Sites will be handled in accordance with the currently-posted Privacy Policy.
Revised May 2018